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Cancellation Policy

At Drouble-Family Play World, we strive to offer an enjoyable experience for all our visitors. While tickets are non-refundable, we understand that circumstances may arise where changes to your booking are necessary. Please review our policy below:

1. Non-Refundable Tickets

  • All tickets purchased are strictly non-refundable, regardless of the reason for cancellation.
  • This applies to both advance and same-day ticket purchases.

2. Rescheduling Policy

  • Advance Tickets:
    • Rescheduling is allowed if requested at least 48 hours before your scheduled visit.
    • Rescheduling is subject to availability and may incur an administration fee.
  • Same-Day Tickets:
    • Rescheduling for same-day tickets is not available.

3. Group and Event Bookings

  • Group bookings and private events are subject to separate cancellation and rescheduling terms outlined in the event agreement.
  • Please refer to your event agreement or contact us for details.

4. Exceptional Circumstances

  • In cases of emergencies (e.g., medical issues or unforeseen travel disruptions), please contact us at [insert contact email/phone] to discuss potential rescheduling options.
  • Any decisions will be at the sole discretion of management.

5. Park Closures

  • If Drouble-Family Play World is closed due to unforeseen circumstances (e.g., extreme weather or safety concerns), you will be offered:
    • The option to reschedule your visit.
    • A credit for future use valid for 6 months.

6. How to Request Rescheduling

  • Contact us at letspart@drouble.co.za or visit the guest services desk on-site to request a change.
  • Please provide:
    • Your booking confirmation.
    • Proof of purchase.
    • Details of your rescheduling request.

Contact Us

If you have any questions about this policy, please contact us at letsparty@drouble.co.za or call 128841111. We are here to assist you.

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