Refund Policy
At Drouble-Family Play World, we are committed to providing memorable experiences for all our visitors. Please note that all ticket sales are final, and we operate a no-refund policy. This policy ensures fairness and consistency for all guests.
1. Non-Refundable Tickets
- All tickets purchased, including advance and same-day tickets, are non-refundable.
- This includes cancellations, missed bookings, or changes in personal circumstances.
2. Rescheduling Options
- Advance Tickets:
- Rescheduling may be allowed if requested at least 48 hours before your scheduled visit.
- Rescheduling is subject to availability and may incur an administration fee of [insert amount/percentage].
- Same-Day Tickets:
- Rescheduling is not available for tickets purchased for same-day use.
3. Exceptional Circumstances
While refunds are not provided, we understand that emergencies or unforeseen situations can occur. In such cases:
- Contact us as soon as possible at letsparty@drouble.co.za.
- Rescheduling or credit for future use may be considered at management’s discretion.
4. Park Closures
If Drouble-Family Play World is unable to operate on your scheduled visit date due to unforeseen circumstances (e.g., extreme weather or safety concerns), you will be offered:
- The option to reschedule your visit to another available date.
- A credit for future use valid for [insert time frame].
5. How to Request Assistance
For any questions about your booking or to request rescheduling, please contact us at:
- Email: letsparty@drouble.co.za
- Phone: 0128841111
When contacting us, please provide:
- Your booking confirmation number.
- Proof of purchase.
- Details of your request.
We appreciate your understanding and cooperation in adhering to our policies. Thank you for choosing Drouble-Family Play World, and we look forward to welcoming you for an unforgettable experience!