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Refund Policy

At Drouble-Family Play World, we are committed to providing memorable experiences for all our visitors. Please note that all ticket sales are final, and we operate a no-refund policy. This policy ensures fairness and consistency for all guests.

1. Non-Refundable Tickets

  • All tickets purchased, including advance and same-day tickets, are non-refundable.
  • This includes cancellations, missed bookings, or changes in personal circumstances.

2. Rescheduling Options

  • Advance Tickets:
    • Rescheduling may be allowed if requested at least 48 hours before your scheduled visit.
    • Rescheduling is subject to availability and may incur an administration fee of [insert amount/percentage].
  • Same-Day Tickets:
    • Rescheduling is not available for tickets purchased for same-day use.

3. Exceptional Circumstances

While refunds are not provided, we understand that emergencies or unforeseen situations can occur. In such cases:

  • Contact us as soon as possible at letsparty@drouble.co.za.
  • Rescheduling or credit for future use may be considered at management’s discretion.

4. Park Closures

If Drouble-Family Play World is unable to operate on your scheduled visit date due to unforeseen circumstances (e.g., extreme weather or safety concerns), you will be offered:

  • The option to reschedule your visit to another available date.
  • A credit for future use valid for [insert time frame].

5. How to Request Assistance

For any questions about your booking or to request rescheduling, please contact us at:

  • Email: letsparty@drouble.co.za
  • Phone: 0128841111

When contacting us, please provide:

  • Your booking confirmation number.
  • Proof of purchase.
  • Details of your request.

We appreciate your understanding and cooperation in adhering to our policies. Thank you for choosing Drouble-Family Play World, and we look forward to welcoming you for an unforgettable experience!

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