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Privacy Policy

This Privacy Policy explains how Drouble -Family Play World (“Drouble”) collects, uses, and discloses information gathered from visitors and users of our website drouble.co.za. Your privacy is important to us, and we are committed to protecting the personal information you share with us.

Our Commitment to Your Privacy

We understand that privacy is a significant concern when sharing personal information online. This Privacy Policy outlines:

  • The types of information we collect.
  • How we use and disclose that information.
  • Your choices regarding your personal information.
  • How you can access and update your information.

By using drouble.co.za, entering a competition, purchasing products or services, or providing your information, you consent to the practices outlined in this policy.

Information We Collect

1. Anonymous Information

We automatically collect anonymous data about your visit, such as:

  • Your IP address.
  • Date and time of your visit.
  • Pages viewed and documents downloaded.
  • Type of browser used.

This information helps us improve our website by understanding user preferences and traffic patterns. It does not identify you personally.

2. Personal Information

When you choose to interact with us—such as making a purchase, entering a competition, or signing up for updates—we may collect:

  • Your name.
  • Email address.
  • Postal address.
  • Payment information.
  • Interests or preferences.

Providing personal information is optional, but it allows us to offer personalised services and improve your experience.

Use of Information

Anonymous Information

We use anonymous data for:

  • Website analytics.
  • Identifying popular content and improving our offerings.
  • Tracking website performance through tools like cookies and Google Analytics.

Personal Information

Your personal information is used to:

  • Process purchases and deliver products/services.
  • Communicate important updates or promotional offers (with your consent).
  • Enhance your experience on our website.

You can opt out of promotional emails at any time by following the “unsubscribe” instructions in our communications.

Cookies and Tracking Technologies

Cookies are small files stored on your device that enhance your browsing experience. At drouble.co.za, we use cookies to:

  • Track website traffic and preferences.
  • Analyse user behaviour for tailored content.

You can disable cookies in your browser settings, but doing so may limit website functionality. Learn more about cookies at AboutCookies.org.

We use the following cookies:

  • Google Analytics: Tracks user activity (e.g., page views) anonymously.
  • Google AdWords: Helps improve targeted advertising.
  • Facebook Pixel: Tracks pages viewed for tailored advertising.

You can manage your ad preferences and opt-out using tools like Network Advertising Initiative.

Disclosure of Personal Information

We may share your personal information:

  • With third parties to process payments, deliver products, or provide services.
  • In compliance with legal obligations, such as the Protection of Personal Information Act (POPIA).
  • With trusted service providers under strict confidentiality agreements.

Your information will never be sold or used for unauthorised purposes.

Data Security and Storage

Your information is stored securely in South Africa and, where necessary, in countries with data protection laws equivalent to or stricter than POPIA. While we use secure networks and encryption methods, please be aware that online data transmission carries inherent risks.

Your Rights

You can:

  • Request access to your personal information.
  • Update or correct your information.
  • Opt out of certain communications or data uses.

To exercise these rights or raise concerns, please contact us at letsparty@drouble.co.za.

Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page, so we encourage you to review it regularly.

Contact Us

If you have questions or concerns about this policy, please get in touch:

  • Email: letsparty@drouble.co.za
  • Phone: 0128841111
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